Refund policy
At Korakagaz, every piece is handcrafted with care, and we genuinely want you to love what you receive. If something doesn’t feel right, we’re here to support you.
Updated on: 27th July, 2026
Returns and Exchanges(International):
- We do not provide returns/exchanges/refunds for international orders.
Returns and Exchanges(Domestic)
- We do not provide direct exchanges. Only returns are eligible.
- Return window will be open untill 7 days of your order.
- Email us at support@korakagazindia.com
- State the return reason and select the item to be returned along with images in case of any defect/damages.
- A return pickup will be initiated for orders within India.
- We provide store credit only (no bank refunds).
- Credit will be issued within 24 hours after the return parcel is picked up.
- A pickup fee of Rs. 200 will be deducted from your store credit.
- Store credit is valid for 365 days.
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Store credit can be used for:
- Same product (different size)
- Any other product
- Orders placed using store credit are not eligible for returns.
Pickup Process
- We offer at-home pickup for your convenience.
- Pickup is arranged within 2 working days.
- Maximum 2 pickup attempts will be made.
Cancellation
- Orders can be cancelled only before they are shipped.
- The amount will be issued as store credit.
Damaged/ Missing/ Wrong Items
We truly want to resolve this quickly for you.
- Report within 48 hours of delivery.
- Share an unboxing video for verification.
- Email: support@korakagazindia.com.
- No charges will be applied in such cases.
What is NOT considered damaged:
- Slight color variation due to lighting or screen differences
- Minor print or texture variations (as all products are handcrafted)
Important Stuff
- Items must be:
- Unused
- Unworn
- With all tags intact
- Returns not meeting these conditions may be rejected
- Sale items are non-returnable and non-refundable
- Coupon codes once expired cannot be reissued
